Frequently Asked Questions
Everything you need to know about shopping with Shepherd's.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while a small shipping fee may apply to returns for a refund.
How do I know which size will fit me best?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
Are your materials sustainably sourced?
At Shepherd's, we prioritize ethical craftsmanship. We work closely with suppliers who utilize organic cotton, recycled fibers, and responsible wool standards to ensure our fashion has a lower environmental impact.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through 'Buy Now, Pay Later' services at checkout.