Returns & Exchanges
At Shepherd's, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a seamless 30-day return window for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and handled securely.
Package Your Items
Place the items in their original packaging, ensuring all tags are intact, and securely seal the box before attaching the return shipping label.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing